Terms of service
1. Eligibility
By using this website, you confirm that you are at least the age of majority in your country or that you have permission from a parent or legal guardian.
You agree not to use our products or services for any unlawful purpose or in violation of any applicable law or regulation.
2. Products & Services
Kotonlab specializes in handcrafted Moroccan home décor, including floor sofas, cushion covers, blankets and artisan textiles.
Many of our products are handmade and made to order. Because every item is crafted by artisans, slight variations in color, texture, size and pattern are natural and are not considered defects.
We reserve the right to modify, discontinue or limit the availability of any product or service at any time.
3. Pricing & Availability
All prices displayed on our website are shown in the selected currency.
Prices, promotions, product descriptions and availability may change without prior notice.
We reserve the right to refuse or cancel an order because of pricing errors, stock availability, payment problems or suspected fraudulent activity.
4. Orders & Billing
You agree to provide accurate, current and complete billing, shipping and contact information when placing an order.
You are responsible for reviewing your order details, product options, measurements and delivery address before completing your purchase.
We reserve the right to cancel, limit or refuse any order at our reasonable discretion.
5. Shipping
Orders are prepared and shipped according to our Shipping Policy.
Estimated preparation and delivery times are provided for reference only and are not guaranteed.
Delays caused by customs authorities, weather conditions, incorrect addresses, public holidays or shipping carriers may be outside our control.
6. Returns & Refunds
Please review our Refund and Return Policy for complete information about eligible returns, damaged products, cancellations and refunds.
Eligible return requests must be submitted within 14 days of delivery.
Custom made, personalized and made to order products are generally not eligible for return unless they arrive damaged, defective or incorrect.
7. Intellectual Property
All content on this website, including text, images, graphics, logos, icons, product descriptions, photographs, designs and other materials, is owned by or licensed to Kotonlab.
This content is protected by copyright, trademark and other intellectual property laws.
No content may be copied, reproduced, republished, distributed, modified or used for commercial purposes without our prior written permission.
8. User Conduct
When using this website, you agree not to:
- Use the website or our services for illegal activities.
- Submit false, incomplete or misleading information.
- Upload malicious software, viruses or harmful code.
- Attempt to interfere with the security, performance or operation of the website.
- Access restricted areas, accounts or systems without permission.
- Copy, misuse or commercially exploit our website content.
A violation of these Terms may result in the suspension or termination of access to our website and services.
9. Third-Party Services
Our website may contain links to or integrations with third party websites, payment providers, shipping companies and other services.
Kotonlab does not control and is not responsible for the content, availability, privacy practices or policies of third-party services.
10. Privacy
Your personal information is handled according to our Privacy Policy .
By using this website, you acknowledge the collection and use of information as described in that policy.
11. Disclaimer
Our website, products and services are provided on an “as is” and “as available” basis to the extent permitted by applicable law.
While we work to provide accurate information and high-quality products, we do not guarantee that the website will always be uninterrupted, error-free, secure or completely accurate.
12. Limitation of Liability
To the maximum extent permitted by applicable law, Kotonlab shall not be liable for indirect, incidental, consequential, punitive or special damages arising from the use of our website, services or products.
Where liability cannot legally be excluded, our total liability shall not exceed the amount paid for the product or order giving rise to the claim.
13. Indemnification
You agree to indemnify and hold harmless Kotonlab, its employees, contractors, partners and affiliates from claims, liabilities, damages, losses or reasonable expenses resulting from your violation of these Terms, applicable laws or third-party rights.
14. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with applicable United States law, without regard to conflict of law principles.
Nothing in these Terms limits any mandatory consumer rights that apply under the laws of the customer’s country or region.
15. Changes to These Terms
We reserve the right to update, replace or revise these Terms of Service at any time.
The latest version will always be published on this page with the revised effective date.
Continued use of the website after changes are published constitutes acceptance of the revised Terms.
16. Contact Information
If you have questions regarding these Terms of Service, please contact us.
Email: contact@kotonlab.com
Kotonlab
TANJA BALIA HAOUMAT CHAT NR323
TANGER 90000
MOROCCO
Phone: +212 679 151 056
We aim to respond to all inquiries within 24 business hours.